Centrios Warranty

Centrios warrants that its products sold under the Centrios trade name in the United States of America & Canada are free from defects in workmanship and materials under normal use and service.

Warranty Periods

All Centrios branded products offer a 2 year Electronic, Mechanical, and Finish warranty.

Coverage:

Products sold by Centrios under other ASSA ABLOY and third-party brand names including e.g. Securitron or HES power supplies, strikes, and other accessories are subject to the warranties from those brands.

This warranty does not cover defects or damage arising from improper installation, lack of or improper maintenance, improper storage, shipping and handling, corrosion, erosion, ordinary wear and tear, misuse, abuse, accident, unauthorized service, or use with unauthorized products or parts. This warranty is void if any modification is made to the product, regardless of whether the modification causes or contributes to the alleged defect. All modifications are made at the risk of the party making the modification.

The only liability of the Company in tort or contract whether under this warranty or otherwise shall be limited to the repair or replacement (in the Company’s sole discretion) of any product or component part which shall prove defective as covered by this warranty, within the stated time frame listed below, after delivery to the original purchaser.

Keying Systems:
All bittings shall be originated or authorized by the ASSA ABLOY Key Systems Department to be compatible with one another in a specific type of cylinder (conventional, patented, security, high security, interchangeable core) and within a particular keying system.

Warranty for Cylinders Factory or Field Combinated:
Cylinders shall be periodically lubricated by the end user, in the frequency required by the  environmental conditions where installed. Dry graphite, molybdenum disulfide or Polylube™ are recommended. Petroleum based liquid lubricants should only be used in cylinders in harsh or corrosive environments and should not be mixed with dry lubricants.

Warranty for Cylinders Field Combinated:
1. Keys shall be cut to the key bitting specifications required for the particular keyway and depth system.
2. All pin lengths shall be selected according to prevailing factory standards.
3. Original cylinders and cylinder components, including pin tumblers and key blanks, shall be used. Centrios reserves the right to void the warranty if Centrios deems that a malfunction is a result of non-original components which do not conform to company standards.

General Procedure:

Product repair or replacement, or associated charges, will not be accepted under this warranty unless prior authorization from Centrios has been given. Upon receipt of products returned for repair or replacement, Centrios will determine whether products qualify for repair or replacement under this warranty. If they do not, Centrios will obtain authorization prior to proceeding.

Centrios does not compensate for trip charges, mileage, hourly labor, tools, or lodging related to warranty repair or replacement. The Company will not pay for the cost of repair performed other than in accordance with this warranty. Written notice of a product or component part believed to be defective as covered by this warranty should be sent to Care@Centrios.com or addressed to Centrios: 225 Episcopal Rd. Berlin, CT 06037, and should include your name and address, an identification of the product or component part and a brief description of the defect. Upon receipt of such notice, the Company will inform you where to ship such product or component part, shipping charges prepaid for examination and, in the event such examination reveals a defect covered by this warranty, the product will be repaired or replaced. The Company reserves the right to replace discontinued product with an equivalent product as determined by the Company. The Company also reserves the right to replace defective product components if only the component is defective.

THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS WARRANTY. CENTRIOS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.